Terms and Conditions

These Terms and Conditions govern the use of the Twisted Potato Boy Fundraiser Website and all purchases made through the platform. By accessing the website or placing an order, customers agree to the terms outlined below.

1. General Information

The Twisted Potato Boy Fundraiser Website is operated for the purpose of selling fundraiser packs, seasoning products, merchandise, and related products to schools, sports clubs, community organisations, businesses, and individuals.

By using this website, you confirm that you are at least 18 years old or have permission from a parent, guardian, organisation, or authorised representative to make purchases through the platform.

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.

2. Product Information

We make every effort to ensure product descriptions, pricing, imagery, and availability are accurate. However:

  • Product images may vary slightly from the final delivered product

  • Packaging and presentation may change without notice

  • Preparation instructions are provided as general guidance only

  • Product availability may change based on stock levels

Twisted Potato Boy reserves the right to discontinue or modify products at any time.

3. Ordering

When an order is placed through the website:

  • Customers will receive an order confirmation email

  • Orders are subject to acceptance and stock availability

  • We reserve the right to cancel or refuse any order

  • Incorrect pricing, stock errors, or technical issues may result in order cancellation or adjustment

If an issue occurs with your order, our team will contact you using the details provided at checkout.

Payment Terms and Conditions

4. Pricing

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Prices may include or exclude GST depending on the product listing and applicable Australian tax requirements.

Twisted Potato Boy reserves the right to update pricing at any time without notice.

5. Payment Methods

We accept approved payment methods made available during checkout, which may include:

  • Credit and debit cards

  • Stripe

  • Other approved payment providers

Payments are processed securely through third-party payment providers. Twisted Potato Boy does not store full credit card details on its servers.

6. Payment Authorisation

By placing an order, you authorise Twisted Potato Boy and its payment providers to charge the full order amount including:

  • Product costs

  • Shipping fees

  • Taxes

  • Any additional agreed charges

Orders will not be processed until payment has been successfully authorised.

7. Failed or Declined Payments

If payment is declined, reversed, disputed, or fails for any reason:

  • The order may be delayed or cancelled

  • Products may not be shipped until payment is resolved

  • Additional verification may be requested

Twisted Potato Boy reserves the right to refuse future orders where fraudulent or suspicious payment activity is identified.

8. Refunds and Returns

Due to the nature of food and consumable products:

  • Change-of-mind returns are generally not accepted

  • Refunds or replacements may be provided where products arrive damaged, defective, or incorrect

  • Customers must notify us within 48 hours of delivery regarding damaged or incorrect items

Proof of purchase and supporting photographs may be required.

Approved refunds will be processed back to the original payment method where possible.

9. Shipping and Delivery

Delivery timeframes are estimates only and may vary depending on:

  • Customer location

  • Courier delays

  • Stock availability

  • Seasonal demand

Twisted Potato Boy is not responsible for delays caused by third-party courier services.

Customers are responsible for providing accurate delivery details at checkout. Additional shipping fees may apply if incorrect information is supplied.

10. Customer Responsibilities

Customers are responsible for:

  • Ensuring products are stored, prepared, and served safely

  • Following all food safety requirements applicable to their event or organisation

  • Using products in accordance with provided instructions

  • Ensuring compliance with local council, venue, or event regulations where applicable

Twisted Potato Boy is not liable for improper preparation, handling, or misuse of products after delivery.

11. Intellectual Property

All website content including:

  • Branding

  • Logos

  • Product names

  • Images

  • Written content

  • Blog articles

  • Graphics

remain the property of Twisted Potato Boy unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

12. Website Usage

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt to disrupt or interfere with website functionality

  • Submit false or misleading information

  • Upload malicious software or harmful content

We reserve the right to restrict access where misuse is identified.

13. Limitation of Liability

To the maximum extent permitted by law, Twisted Potato Boy is not liable for:

  • Indirect or consequential losses

  • Event cancellations

  • Loss of fundraising profits

  • Delivery delays outside our control

  • Third-party payment or shipping failures

Our liability is limited to the value of the purchased products where required by Australian Consumer Law.

14. Privacy

Customer information is collected and used in accordance with our Privacy Policy.

By using the website, customers consent to the collection and use of information necessary for:

  • Order processing

  • Customer support

  • Marketing communications

  • Website improvement

  • Operational administration

Customers may unsubscribe from marketing communications at any time.

15. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from use of the website or purchases made through the platform will be subject to the jurisdiction of the courts of Victoria.